SERVICES
We offer key solutions for all your medical needs
Technical Services
Promedis Group attaches great importance to the after-sales services of the products, of which sales and marketing activities are carried out.
In the provision of service services;
- quality service
- fast response and fast solution
- customer happiness
are our main principles and goals that are not compromised.
Repair and preventive maintenance activities within the scope of after-sales services are carried out in accordance with international standards and detailed procedures determined by the manufacturer.
Malfunction statistics studies and customer satisfaction surveys are conducted in order to maintain and improve service quality, on the one hand, and to ensure continuity in services and to minimize disruptions, on the other.
As a result of the data obtained, a stock of critical spare parts and replacement devices are kept.
Service services in Promedis cover:
Facility preparation, technical consultancy and support services,
- Installation, commissioning and delivery processes,
- Breakdown intervention and repair services,
- Remote Service,
- Uptime guarantee
- Preventive and preventive maintenance services, spare parts supply,
- Contracted maintenance-repair services (standard or customized according to customer demands),
- Field Safety Corrective Actions (Field Safety Corrective Action)
- Field safety notices (Field Safety Notice)